Privacy Policy

Data controller

The data controller for personal data collected through this website is the entity identified under “Controller details”.

1. Data we collect

We may collect contact details (such as name, email or phone) when you message us or submit a booking request.

2. How we obtain your data

You provide your data directly when you contact us via forms, email or phone, or when you submit a request related to bookings or services.

3. International transfers

We do not carry out international transfers of data outside the EEA unless strictly necessary due to the use of technology providers, in which case appropriate safeguards required by law will apply.

4. Minors and accuracy

You confirm that the information provided is accurate and you agree to notify us of any changes. If you are under 14, please do not submit personal data without your parent/guardian’s consent.

5. Purposes

We process your data to: (i) respond to enquiries submitted via forms or email, (ii) manage requests related to bookings or services, and (iii) maintain operational communications derived from your request.

6. Legal basis

The legal basis is your consent when you contact us or submit forms, and, where applicable, the performance of pre-contractual/contractual measures linked to a request or booking.

7. Recipients

We do not share personal data with third parties except where legally required or where necessary to provide the service (e.g., technology providers acting as processors under contract).

8. Retention

We keep data for as long as needed to handle your request and, afterwards, for the applicable statutory limitation periods to address potential liabilities.

9. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability by contacting us via our email address. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD).

10. Security

We apply reasonable technical and organisational measures to protect information and prevent unauthorised access, loss or alteration.